Refund Policy

You can cancel a paid order from the order page at any time while no booster is assigned. The full amount returns to your balance immediately.

If you don't finish paying, the order is cancelled automatically after 24 hours and nothing is charged. If your payment still goes through later, the amount is credited to your balance.

If a booster declines your order before starting, it returns to the queue for other boosters. You can wait or cancel it for a full refund.

Once a booster has taken the order, it can no longer be cancelled with one click: the booster may already be working on it. If something goes wrong, open a dispute on the order page and describe the problem. The booster can open a dispute too.

While the dispute is open, the money stays in escrow. An arbiter from our team reviews the order chat, progress updates and screenshots and makes one of three decisions:

• Full refund — the whole amount returns to the customer's balance.
• Payment to the booster — the order is treated as completed and the booster receives the payout.
• Partial refund — the customer gets back the amount set by the arbiter; the rest is split between the booster and the platform in the same proportion as a normal payout.

Typical reasons for a full or partial refund: the work was not done or was done only partly, the booster broke the Booster Rules, or the booster disappeared. Both sides receive a notification and an e-mail with the decision.

Confirming completion releases the payment to the booster and is final. Please check the result before confirming. After confirmation we can only help where the law requires it or in cases of proven fraud — contact support.

Refunds are credited to your GoodGameBoost balance. You can use the balance for new orders or withdraw it under the rules in the Terms of Service. To prevent fraud we may return funds that were topped up but not spent to the original payment method.

Please contact us before disputing a payment with your bank — most problems are solved faster through a dispute on the order page. While an unjustified chargeback is being reviewed, we may restrict the account.

If you are a consumer, the laws of your country may give you additional rights (for example, a right of withdrawal for online services in the EU). This policy does not limit those rights.

Use the “Cancel order” or “Open dispute” button on the order page. If that is not possible, write to support@goodgameboost.com and include your order number.